According to Simon, this is what the technician did when they went to our house to fix/find out whatever is causing the slow connection.
|simon's drawing on what the technician did (images by simon, words mine)|
Simon watched the whole time while the techinician was on the roof doing what his buddies were instructing him to do. There were three technicians, one is on the computer and another acted as a messenger between the computer guy and the technician on the roof.
|(images by simon, words mine)|
The only consolation to the wasted time and the disappointment were these drawings that Simon drew.